Help
How can we help?
Answers about orders, downloads, payments, points and the universe. Still stuck? Contact us.
Store
How do I get my digital items?
As soon as your payment succeeds you get a receipt with a download link by email, and your purchases stay in your account under Orders.
Which payment methods can I use?
In India: UPI, cards, netbanking and wallets through Razorpay. Everywhere else: cards, Apple Pay and Google Pay through Stripe.
Are prices inclusive of tax?
Yes, prices shown include applicable taxes. Add your GSTIN to your billing address in your account to get it on your invoice.
Can I get an invoice?
Yes. After paying, use Download invoice on the receipt or from Orders in your account, then save it as a PDF.
When will T-shirts and collectibles be available?
They are coming soon. Use Notify me on any coming-soon item and we will email you when it launches.
Can I get a refund?
See the refund policy. Faulty or duplicate digital purchases and damaged physical items are always covered.
Account and The Path
What are points and tiers?
You earn points by exploring timelines and characters on The Path, or buy points packs. Points raise your tier and unlock characters and Vault items.
Do points have cash value?
No. Points can only be used on this site and cannot be exchanged for money.
I forgot my password.
Use Forgot password to get a reset link by email.
How do I delete my account?
Email zarconium.universe@gmail.com from the address you signed up with and we will delete it.
Comics, music and the universe
Where can I read the comics?
The timelines are sold on Gumroad. Find them under Comics on the Merch page.
Where can I listen to the music?
On YouTube now, with Apple Music, Spotify and Bandcamp coming. See the Music page.
How can I support the project?
Buy something, donate any amount, or back a campaign on the Support page.
Can I work on ZARCONIUM?
Yes. See open roles for artists, animators and storytellers on Careers.